Accounts

Getting an account

Access to Research Computing resources is available to CU-Boulder, Colorado State University and RMACC members. If you are a UCB or CSU user, request accessing using the RC Account Request portal. If you are a non-UCB or -CSU RMACC user, RC will provide information on how to request access to Summit during the second quarter of 2017

External users who are collaborating with a UCB reserach group must obtain a sponsored affiliate account with CU before they will be able to request a Research Computing account.

Account deletion

User accounts may be subject to deletion based on a review of resource balance or allocation time (i.e. a project has ended or an account exists during a review cycle that isn't associated with any active projects). Users will have one month warning to reapply for a project or to retrieve files, data, and application codes. After the one month period, the data associated with the account on the specific resource will be deleted and no backups will be preserved.

Authentication

Research Computing resources require "two-factor" authentication for external access. Two authentication mechanisms are currently supported:

Duo
A cloud-based authentication platform that supports out-of-band authentication using a smartphone application.
Vasco
A two-factor authentication system based on a PIN and a physical one-time password (OTP) generator.

Users may be set up with the Vasco system, the Duo system, or both.

Duo authentication

Research Computing uses Duo Security for its preferred authentication platform. After receiving a Research Computing account, contact us at rc-help@colorado.edu or visit one of the OIT help desks and ask for Research Computing Duo enrollment in order to request a Duo invitation. You will need to present a valid photo ID.

Enrollment

Once an RC administrator enrolls you into Duo, you will receive an enrollment email from Duo Security that outlines the steps to set up your two-factor authentication. RC currently supports Duo "push" and "phone call" for authentication, with "push" being the preferred method.

Logging in

To log in using Duo, after having registered a Duo credential, enter your password as duo:identikey-pw, where the constant duo: prefix activates Duo authentication, and replacing identikey-pw with your CU campus IdentiKey password. If your password is correct, Duo will automatically prompt your phone app or call the phone number registered in enrollment. Follow the instructions provided to allow login and your login will be completed.

Vasco OTP

The Vasco one-time password (OTP) system generates a new password approximately every 30 seconds that is displayed on a hardware authenticator device. This six-digit OTP is combined with a secret four-digit PIN with the resulting in a unique 10-digit numeric password.

Obtaining a Vasco authenticator

OTP authenticators are available at the IT Service Center in the Technology Learning Center. You can order an authenticator online, but you will need to retrieve it in person when it is ready. You will be asked to show ID to be given an authenticator.

OTP authenticators are also available at the Research Computing office in the Administrative and Research Center. Request an appointment by sending email to rc-help@colorado.edu. Again, you will be asked to show ID to be given an authenticator.

If you cannot visit any of the above locations in person, contact the IT Service Center or email us at rc-help@colorado.edu to arrange an alternative.

Registering an OTP authenticator

An OTP authenticator must be registered with your account before it can be used. To register your device, visit the OTP Self Service page, and follow the instructions under Register Your Device to register your authenticator using your CU-Boulder IdentiKey.

Logging in

To log in using Vasco, after having registered a Vasco token, enter your password as PinOtp, replacing pin with the four-digit numeric pin you selected or were assigned during registration, and replacing otp with the six-digit one-time password generated by the token.

Getting help

If your authenticator or Duo credential is lost or damaged, or if you experience any other technical problems, please contact us right away at rc-help@colorado.edu.

Further reading

You can read more about the CU Boulder IdentiKey password system on the OIT website.