RC Proactive Survey Results

During the spring 2017 semester, Research Computing distributed to all active users a survey designed to identify client satisfaction levels and areas of improvement for RC-provided services. The results of this survey will be used to inform a number of RC projects to be completed over the next year.

Some highlights of the findings from the survey include:

  • 177 members of the RC user community responded to the survey (almost 18% of those sent the survey)

  • 88.1% of respondents reported being “satisfied,” “very satisfied,” or “extremely satisfied”

  • 4.6% of respondents reported being “dissatisfied,” or “very dissatisfied”

  • The remaining 7.3% reported being “neither satisfied nor dissatisfied”

According to survey findings the most commonly used RC service is RC Compute, which includes the Janus and Summit supercomputers, (46%) followed by Help Desk, Storage, Condo Compute and Training. The survey findings are being used to generate strategic plans that will further RC’s goal of a minimum of 90% satisfaction rate among users.

Some of our upcoming projects, based on user feedback, include:

  • Revamping the RC website to increase usability

  • Rewriting RC documentation and guidelines to increase clarity

  • Installing an Uninterruptible Power Supply system in the High Performance Computing Facility to improve uptime and reliability for the Summit supercomputer

  • Designing  and installing the next-generation PetaLibrary research data storage system with increased reliability and new features based on your input

  • Supporting containerized workflows on RC clusters for increased flexibility

 

If you have any questions regarding the survey or its findings, please contact Research Computing at rc-help@colorado.edu. For more information on Research Computing visit www.rc.colorado.edu.